Privacy Policy
BCGame takes the privacy and security of your personal data seriously. This Privacy Policy explains exactly what information we collect, how we use it, who we share it with, and how you can exercise your rights as a BCGame user in Malaysia.
How BCGame Protects Your Data
These principles guide every decision we make about your personal information — from collection through to deletion.
Collected Only What Is Necessary
BCGame applies a data minimisation principle — we only collect the personal information that is directly necessary to operate your account, process your transactions, and comply with our legal and regulatory obligations. We do not harvest data speculatively.
Your Data Is Never Sold
BCGame does not sell, rent, or trade your personal data to any third party for commercial purposes. Any data sharing with third parties is strictly limited to what is operationally necessary — such as payment processors, identity verification providers, and fraud prevention services.
Industry-Grade Encryption
All data transmitted between your device and the BCGame Platform is protected using 256-bit Transport Layer Security (TLS) encryption. Stored personal data — including KYC documents and financial information — is encrypted at rest using equivalent standards.
Your Rights Are Actionable
As a BCGame user, you have the right to access, correct, port, and request deletion of your personal data. These are not theoretical rights — they are actively enforced. Submit a data subject request to our support team and we will respond within the timeframes set out in this Policy.
Data Retained Only as Long as Needed
Personal data is retained only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Once the retention period has expired, data is securely deleted or anonymised in accordance with our internal data lifecycle policy.
Breach Notification
In the event of a personal data breach that poses a risk to your rights and freedoms, BCGame will notify affected users without undue delay. We maintain an incident response procedure and will provide clear information on what data was affected and what steps are being taken.
- Introduction
- Definitions
- Data We Collect
- Data Processing
- Legal Basis
- Data Sharing
- Cookies & Tracking
- Data Security
- Data Retention
- User Rights
- Children's Privacy
- International Transfers
- Policy Amendments
- Contact Us
Data Queries?
Contact our team at
[email protected]
Introduction
BCGame ("BCGame", "we", "us", "our") is the operator of the online gaming and sports betting platform accessible at https://bcgame.casa ("Platform"). We are committed to protecting the personal data and privacy of all individuals who use our Platform, including players based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and across Malaysia.
This Privacy Policy ("Policy") sets out, in plain and legally precise terms, how BCGame collects, uses, stores, shares and protects your personal data. It also describes the rights you hold as a data subject and explains how to exercise those rights.
This Policy applies to all personal data processed by BCGame in connection with your use of the Platform — including data collected during account registration, KYC verification, deposits and withdrawals, customer support interactions, and general Platform navigation.
Agreement to This Policy: By registering an account, accessing the BCGame Platform, or otherwise providing personal data to BCGame, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, please do not use the Platform.
Definitions
The following terms have the meanings assigned to them below throughout this Privacy Policy:
- "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, and online identifiers.
- "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
- "Data Controller" means BCGame, as the entity that determines the purposes and means of processing your personal data.
- "Data Processor" means a third party that processes personal data on behalf of and under the instructions of BCGame.
- "Data Subject" means you — the individual whose personal data is being processed.
- "Consent" means a freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data.
- "KYC" means Know Your Customer — the identity and address verification procedure BCGame uses to comply with anti-money-laundering obligations.
- "Cookies" means small text files placed on your device by the Platform to store session information, preferences, and analytics data.
Data We Collect
3.1 Data You Provide Directly
When you interact with the BCGame Platform, you provide personal data directly. The categories of data collected include:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / passport number | Account registration, KYC verification |
| Contact Data | Email address, mobile number, residential address (city, postcode, state) | Account registration, profile updates |
| Financial Data | Payment method details (e-wallet ID, bank account last digits), transaction amounts in MYR, cryptocurrency wallet addresses | Deposits, withdrawals, bonus claims |
| Verification Documents | Scanned copies or photographs of Malaysian MyKad, Driver's License, Passport, utility bills, selfie with ID | KYC verification process |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
3.2 Data Collected Automatically
When you access the BCGame Platform, certain data is collected automatically through technical means:
- Device information: device type, operating system, browser type and version
- Network information: IP address, approximate geographic location (city/region level)
- Session data: pages visited, time spent on each page, click patterns, referral source
- Cookie data: session identifiers, preference settings, authentication tokens
- Gaming activity data: games played, wager amounts, win/loss records, session durations
Data Processing
BCGame processes your personal data for the following clearly defined purposes:
4.1 Account Management
To create, maintain, and administer your BCGame account, including processing your registration, authenticating your login sessions, managing your account balance, and communicating account-related notifications to you via email or in-platform messages.
4.2 Transaction Processing
To process deposits and withdrawals via your chosen Malaysian payment method — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, and cryptocurrency — and to maintain accurate financial records of all transactions in MYR or equivalent.
4.3 Identity Verification (KYC)
To verify your identity and age (21+ requirement) in compliance with applicable anti-money-laundering and responsible gambling obligations. KYC data is processed both internally and via our contracted third-party verification partners, who operate under binding data processing agreements with BCGame.
4.4 Fraud Prevention and Security
To detect, investigate, and prevent fraudulent activity, money laundering, duplicate account creation, bonus abuse, and other prohibited conduct as defined in BCGame's Terms and Conditions. This includes automated and manual screening of account activity patterns.
4.5 Customer Support
To respond to your enquiries, complaints, and support requests via live chat and email. Support communications are logged and retained for quality assurance, training, and dispute resolution purposes.
4.6 Marketing Communications
Where you have provided explicit consent, to send you promotional communications about BCGame offers, new game releases, bonuses, and platform updates. You may withdraw consent for marketing communications at any time by contacting [email protected] or via your account notification settings.
4.7 Platform Improvement
To analyse aggregated and anonymised usage data in order to improve the Platform's features, performance, user experience, and game selection — including the sportsbook coverage of EPL, Liga Super Malaysia, UFC, and other events popular with Malaysian players.
Legal Basis for Processing
BCGame processes your personal data under one or more of the following legal bases:
- Contractual Necessity: Processing is necessary to perform the contract between BCGame and you — specifically, to operate your account, process transactions, and deliver the services you have requested.
- Legal Obligation: Processing is necessary for BCGame to comply with applicable legal and regulatory obligations, including KYC requirements, anti-money-laundering obligations, and record-keeping requirements.
- Legitimate Interests: Processing is necessary for BCGame's legitimate interests — including fraud prevention, security, Platform improvement, and responsible gambling management — provided such interests are not overridden by your rights and interests.
- Consent: For certain processing activities, such as marketing communications and non-essential cookies, BCGame relies on your freely given and specific consent, which you may withdraw at any time.
Data Sharing
BCGame does not sell your personal data. We share personal data only in the following circumstances and only to the extent strictly necessary:
6.1 Payment Processors
To process your deposits and withdrawals, BCGame shares necessary transaction data with our payment processing partners — including Malaysian e-wallet operators (Touch 'n Go, Boost, GrabPay), DuitNow and FPX processors, and local banking network partners. These processors operate under data processing agreements that prohibit secondary use of your data.
6.2 Identity Verification Providers
BCGame engages contracted third-party identity verification services to assist with KYC processing. Your identity documents and verification data are transmitted to these providers exclusively for the purpose of verifying your identity and age eligibility (21+). All providers are contractually bound to maintain the confidentiality and security of your documents.
6.3 Fraud Prevention and Compliance
BCGame may share personal data with fraud prevention agencies, anti-money-laundering screening services, and regulatory or law enforcement authorities where required by applicable law or where BCGame has a good-faith belief that disclosure is necessary to prevent fraud, protect BCGame's rights, or comply with a legal process.
6.4 Service Providers
BCGame engages third-party service providers for platform hosting, customer support software, analytics tools, and communication services. These providers act as data processors under BCGame's instructions and are contractually prohibited from using your personal data for any purpose other than providing the contracted service.
No Third-Party Marketing: BCGame does not share your personal data with third-party advertisers, data brokers, or marketing platforms. Your data will never be used to serve third-party advertising without your explicit, separate consent.
Cookies & Tracking Technologies
7.1 What Cookies We Use
BCGame uses the following categories of cookies on the Platform:
- Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication tokens, security cookies, and load-balancing identifiers. These cannot be disabled without breaking the Platform.
- Functional Cookies: Used to remember your preferences — such as language settings, currency display (MYR), and notification preferences — across sessions.
- Analytics Cookies: Used to collect aggregated information about how users navigate the Platform, which pages are most visited, and how performance can be improved. Analytics data is anonymised before analysis.
- Security Cookies: Used to detect and prevent fraudulent access attempts, bot activity, and account takeover attempts.
7.2 Managing Cookies
You may manage non-essential cookie preferences through your account settings or through your browser's built-in cookie controls. Disabling certain categories of cookies may affect the functionality of the Platform. BCGame does not use third-party advertising or tracking cookies that follow you across unrelated websites.
Data Security
BCGame implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:
- 256-bit TLS encryption for all data transmitted between your device and BCGame's servers
- AES-256 encryption for personal data stored at rest, including KYC documents and financial records
- Role-based access controls limiting employee access to personal data on a strictly need-to-know basis
- Multi-factor authentication for all BCGame administrative systems
- Regular penetration testing and security audits of Platform infrastructure
- Dedicated security operations monitoring for anomalous access patterns and intrusion attempts
- Formal incident response procedures, including breach notification protocols
While BCGame employs industry-standard security measures, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying BCGame immediately if you suspect any unauthorised access to your account.
Data Retention
BCGame retains personal data only for as long as is necessary for the purposes described in this Policy or as required by applicable law. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal and regulatory obligation |
| KYC / identity documents | Duration of account + 5 years post-closure | Anti-money-laundering law |
| Financial transaction records | 7 years from date of transaction | Financial record-keeping law |
| Customer support communications | 3 years from date of interaction | Legitimate interests (dispute resolution) |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent management compliance |
| Session and analytics data | 13 months on a rolling basis | Platform improvement / anonymised |
Upon expiry of the applicable retention period, BCGame will securely delete or irreversibly anonymise your personal data. Where data cannot be immediately deleted due to system backup cycles, it will be isolated and protected from further active processing until deletion is completed.
User Rights
As a BCGame user, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our team at [email protected] with the subject line "Data Subject Request". We will respond within 30 calendar days of receiving a valid request.
Right of Access
Request a copy of all personal data BCGame holds about you.
Right of Rectification
Request correction of any inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data, subject to legal retention obligations.
Right to Restrict Processing
Request that BCGame limit processing of your data in certain circumstances.
Right to Data Portability
Request a structured, machine-readable copy of data you have provided to BCGame.
Right to Object
Object to processing based on legitimate interests, including direct marketing.
Response Timeframes: BCGame will acknowledge all data subject requests within 3 business days and provide a substantive response within 30 calendar days. Where requests are complex or numerous, we may extend this period by up to a further 30 days, in which case we will notify you accordingly.
Children's Privacy
The BCGame Platform is strictly intended for individuals aged 21 years and above. BCGame does not knowingly collect personal data from persons under the age of 21. Our registration process requires date-of-birth verification, and our KYC process includes mandatory identity document checks to confirm age eligibility.
If BCGame becomes aware that personal data has been collected from a person under the age of 21 without verified parental or guardian consent, such data will be permanently deleted and the associated account will be immediately closed. Any funds in such accounts will be returned to the originating payment method after verification of ownership.
If you believe that a minor has registered on the BCGame Platform, please notify us immediately at [email protected]. BCGame takes underage gambling extremely seriously and will act on all such notifications without delay.
International Data Transfers
BCGame's infrastructure and some of its contracted service providers may be located in countries outside of Malaysia. Where personal data is transferred outside Malaysia, BCGame ensures that such transfers are subject to appropriate safeguards. These safeguards may include:
- Transfers to countries that provide an adequate level of data protection as recognised by relevant authorities
- Standard contractual clauses or equivalent data protection agreements with the recipient entity
- Binding corporate rules where the transfer is to a member of a recognised corporate group subject to BCGame's data governance standards
Your data will not be transferred to any jurisdiction that BCGame has reason to believe provides insufficient protections for personal data. Where you request information about the specific safeguards in place for international transfers, BCGame will provide this upon request.
Policy Amendments
BCGame reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or changes to the Platform. Where amendments are material — meaning they significantly affect how we use your personal data or your rights as a data subject — BCGame will publish a notice on the Platform and update the "Last Updated" date at the top of this Policy.
Your continued use of the BCGame Platform following publication of an amended Privacy Policy constitutes your acceptance of the revised terms. BCGame encourages you to review this Policy periodically to remain informed about how your personal data is being protected. If you have any questions about an update to this Policy, contact our support team.
Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or BCGame's handling of your personal data, please contact our data protection team using the details below:
- Email: [email protected] — subject line: "Privacy / Data Request"
- Live Chat: Available 24/7 via the BCGame Platform — identify your query as a "data protection matter" when connecting
- Response Time: Acknowledgement within 3 business days; substantive response within 30 calendar days
- Platform Coverage: BCGame's privacy team handles queries from users across all of Malaysia — including Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, Johor Bahru, Kota Kinabalu, and all other regions
For your security, BCGame's support team will verify your identity before processing any data subject request. Please be prepared to provide your registered email address and, where applicable, your account username. BCGame will never ask for your account password — in any channel — when processing a data request.
Play with Confidence at
BCGame Malaysia
Your data is protected, your rights are respected, and your privacy is a priority. Head back to the homepage and experience BCGame — live casino, sports betting, and slots — for players aged 21 and above only.